Ford takes vehicle security very seriously and continuously invests in security measures that are integrated into our vehicles to deter theft. Our security team routinely monitors and investigates new ways thieves are targeting our vehicles to maintain a high level of deterrence. We are constantly learning more about these latest theft techniques, and assessing the effectiveness of software, hardware and design counter-measures.
We are aware of potential security risks to previous-generations of EcoSport and Fiesta models, specifically around manipulating the driver’s door, which can ultimately provide access to the cabin if deliberately targeted.
In many of the reported instances the alarm (if fitted) does not sound, when access is gained via the key lock barrel. The immobilization of the vehicle is however still active until the correct key is placed in the ignition of the vehicle.
Ford have been testing various options that we believe will give customers greater peace of mind and have already developed advanced action plans in response.
The first is a reconfiguration that will ensure the alarm, if existing (dependent on spec-level), will remain active when entry to the vehicle is gained using the key lock on the driver’s door. For models that do not feature a standard alarm, Ford is working with a supplier to offer an alarm system that can be retrofitted as an accessory to previous generation Fiesta and EcoSport models. These vehicles will also be configured to ensure the alarm sounds when the barrel lock is tampered with and perpetrators gain access to the vehicle.
In addition, Ford is investigating a security replacement lock accessory that will only allow access via the remote key fob or a non-standard ultra-high security style “Hykee” mechanical key. The accessory has been developed with our team in Europe and can be retrofitted to Fiestas and EcoSports.
We hope to be able to finalise and implement solutions in the coming weeks and will communicate with customers accordingly.
In the meantime, if customers have any concerns or queries, they can contact Ford Customer Service directly at 0800.204.688 / +27.12.843.5824 (international callers) or [email protected]
At Ford we take vehicle security very seriously.
— Ford South Africa (@FordSouthAfrica) April 24, 2019
While newer EcoSport & Fiesta vehicles are not affected, we are aware of older models being targeted.
We are finalising solutions which we will be communicating to customers as a matter of urgency. Watch below for more. pic.twitter.com/WtGWPwqTrb
On Sunday 28 April 2019 our producer received a letter from the company which outlines Ford’s intention to contact affected customers from the end of this week for appointments with dealers, to offer remedies at below cost.
Hi Nicky,
Earlier this week we circulated a communication on the potential security risks to certain Fiesta and EcoSport models, specifically around manipulating the driver’s door, which can ultimately provide access to the cabin if deliberately targeted.
By the end of next week (03 May 2019) we will begin contacting customers with regards to the process for scheduling an appointment with a dealer. We can confirm that we will be offering remedies to our customers at below cost. The break-ins are not related to a vehicle design or manufacturing fault, which is why we cannot provide solutions at no cost to customers.
In many of the reported instances the alarm (if fitted) does not sound when access is gained via the key lock barrel. We have been testing various options that we believe will give customers greater peace of mind.
- The first is a reconfiguration that will ensure the alarm (if existing) will remain active when entry to the vehicle is gained using the key lock on the driver’s door. Customers will need to schedule an appointment with their dealer of choice. They can begin doing this from 06 May. The reconfiguration will take less than an hour and there will be a nominal cost to the customer of R155.25 (incl. VAT).
- Customers who require a door lock replacement as a result of their vehicle being tampered with can make an appointment with their dealer and should expect to pay no more than R1199 (incl. VAT). ONLY customers that have had their locks broken should have them replaced.
- For Fiesta Ambiente customers whose vehicles do not have an alarm as standard fitment and would like one fitted as an additional layer of protection, the cost will be R1886 (incl. VAT). We will communicate with customers as soon as this accessory becomes available (it is likely to be the second half of May).
- Finally, Ford is investigating a security replacement lock accessory that will only allow access via the remote key fob or a non-standard ultra-high security style “Hykee” mechanical key. The accessory has been developed with our team in Europe and can be retrofitted to Fiesta and EcoSport. We will communicate timing and cost with our customers as soon as this accessory becomes available.
Ford and its dealer body are committed to ensuring the highest levels of service and customer satisfaction. We regret any inconvenience caused and invite concerned customers to contact us through our Ford Customer Service department on 0860011022, or through our social media channels.
Regards, Minesh